Complaints

If you do have a complaint about privacy, we ask that you contact our office first to help us to assist you promptly.

At Sherpa, we take feedback seriously. 

If you are feeling unsatisfied with the service we have provided, please contact us.

Our internal complaints process and intend to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone, email or in writing.

Phone: 027 240 2231
Email:  josie@sherpahq.co.nz 
Write to:  Josie Mathieson

Sherpa is a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL). We are given 40 days to respond to your complaint. If you are not satisfied by our response, you may continue the matter with FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347 257.

Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost for you to use the services of FSCL.